Refund policy

Thank you for choosing Sunday Mahjong™

We are honored to have your trust and are dedicated to creating pieces that embody timeless elegance and artistry. If your order ever arrives in a way that falls short of expectations, we are here to make it right.

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Quality Guarantee

Your satisfaction is our highest priority. If your order arrives damaged or with a production defect, please contact us at support@sundaymahjong.com within 7 days of delivery. We will gladly arrange a replacement.

Please note that slight variations in color, finish, or texture may occur as part of the artisan-crafted nature of our products. These unique distinctions are a hallmark of their character and are not considered defects.

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Returns

We create every piece with care, and we want you to feel confident in your purchase. All orders are final sale and are not eligible for return, exchange, or cancellation. If you have questions before ordering, we’re happy to help.

We encourage you to review all product details carefully before placing your order.

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Shipping

Shipping fees are non-refundable. If a package is lost in transit, please notify us within 3 weeks of the shipping date. Orders returned due to address errors may incur additional shipping charges for reshipment.

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Modifications

Because we begin preparing orders promptly, we are unable to accommodate cancellations or modifications once an order has been placed, including preorder items, even in the event of production delays.

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Questions

We are here to provide exceptional service and support. For any inquiries, please reach out to us at support@sundaymahjong.com. It is our privilege to assist you.